how to return
your product

Of course we want you to be satisfied with your purchase. However, it may happen that this is not entirely the case. Send us a message, then we can help you further and possibly explain how to return your order.

You can return your order within 14 days. Let us know with an e-mail.
* Instruments specially designed and made for you cannot be returned.

Put the products in a good sturdy box with good packaging material. Download the return form, fill it in and place it in the box.  If possible, recycle the original packaging.

The shipping costs for returning the goods are for you, we will refund the original shipping costs and purchase price.
Returning / Shipment is at your own risk. For this reason we also recommend that you ship fragile jewelry as a package. This way you also have a proof of shipment.

Returns checklist
Original product packaging
The product you want to return in its original state
Good packaging materials (reuse of original packaging materials for this purpose)
Filled in return form

As soon as we have received the returned products we will refund your purchase amount and original shipping costs within 30 days.

Warranty

Product damaged on arrival? That, of course, wasn’t our intention. Send us a message and we will send you a new or replacement product.

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