how to return
Of course we want you to be satisfied with your purchase. However, it may happen that this is not entirely the case. On this page we explain how you can return your order or a single product.
You can return your order within 14 days. You can let us know by filling out the return form below.
* Instruments specially designed and made for you cannot be returned.
The shipping costs for returning the goods are for you, we will refund the original shipping costs and purchase price.
Return shipment is at your own risk. For this reason we also recommend that you ship fragile jewelry as a package. This way you also have a proof of shipment.
How to return in steps
|Fill in the return form below|
|Use good packing material. If possible, reuse the original packaging||Put the products in the box|
|Write the order number on the box|
|Send the package to: Valepoort 4A, 6811BN Arnhem, the Netherlands|
As soon as we have received the returned products we will refund your purchase amount and original shipping costs within 30 days.
Product damaged on arrival? Of course that was not our intention. Please send us a message with your order number and pictures of the damaged item and the box. We can send you a new or replacement product.