We regularly receive questions, but often those questions are quite similar. That’s why we thought it would be useful to answer those frequently asked questions here. Then it is no longer necessary to wait for an answer!
If you still would like to hear an answer directly from us, you may of course just ask your question 😉
Some products we do not have in stock because there are many different sizes. That is why we make that product to order. The production time usually takes 2 – 4 weeks.
No need, but it might come in handy!
Of course, you can always choose to checkout as a guest.
The advantage of an account is that your details will fill in automatically when you place your order next time.
With us you can simply pay with iDEAL, PayPal, SOFORT, SEPA bank transfer, credit card and more.
From €150 the shipping costs are free!
However, you must check the free shipping checkbox during the checkout process.
If the product is in stock, we will usually ship your order the same business day or the next business day, but within 3 business days at the latest!
The exact duration of the delivery period depends on the shipping company and the country to which the parcel will be shipped.
We ship all our packages CO2 Neutral with La Poste.
Within Europe they deliver your package on average between 5 – 8 business days, outside Europe it takes at least 5 business days up to 22 business days.
Backordering usually takes 3 – 4 weeks, depending on how much finishing the ordered product needs.
Ordering the right size is of course important!
That’s why we have created a size guide with instructions so that you can learn what your size is.
Because when it comes to jewelry, size does matter.
No, unfortunately that is not possible. Despite the fact that we work a lot with jewelry, we don’t have the tools and skills (at the time of speaking) to change the ring size of existing rings.
We work with different kinds of materials, but mainly brass, bronze, silver, gold and gemstones.
If you want to know exactly which materials we use in which products, you can look at our materials page. There we explain in detail what kind of materials we use and what the energetic effect is. 😉
Yes! and no…
Many of our products are 3D printed, with some of our jewelry being finished by hand (for example, the gems are placed by hand).
And when the products are not 3D printed, they are usually laser cut 😉
It’s a shame, of course, if your jewelry wears out faster than it needs to. That is why we have some nice tips to keep your jewelry beautiful as long as possible.
Bronze, brass and silver can become dull after a while, this is a natural (rust) process of the material.
The gloss can simply be restored by polishing it up with lemon juice and water. A night in a bath with water and lemon juice can also make a big difference.
For earrings it is sometimes good to disinfect the hooks.
To disinfect, use for example:
– Tea trea oil
– Colloidal silver water
Brass and bronze contain a lot of copper and can therefore leave green/blue stain on the skin, especially with rings.
Don’t worry, this is due to your sweat and is not harmful.
Oops! That, of course, wasn’t our intention. We pack your package with great care, but there is still a chance (unfortunately) that something goes wrong.
Send us a message and we will take care of it for you! 😉
If an order is not returned, the return form is unnecessary. That is, of course, a waste of paper and trees.
If you still want to return your order, you can download the return form and print it.