When can I expect my Order?
During checkout you get an estimated shipping date. This estimated shipping date can also be found in your order confirmation email.
Our manufacturer ships your order around that date.
Is your order still not shipped a week after this estimated shipping date? You can contact the manufacturer where you’ve purchased your items.
- Contact Shapeways
- Contact i.Materialise
I want to change my account details, where can I do so?
You can change your details on your personal account page, but you must log in first to be able to make any changes.
What payment methods do you have?
Depending on which manufacturer you order from, you can find their payment methods here:
Do you ship to ... ?
Yep! Our manufacturers ship worldwide. You can view their shipping times and non serviceable Countries on our Shipping Page.
What are the shipping costs?
For information about shipping and shipping costs check our Shipping page.
What are your delivery times?
The exact duration of the delivery period depends on the shipping company and the country to which the parcel will be shipped. For more information check our Shipping page.
How do I know my ring size?
Ordering the right size is of course important!
That’s why we have created a size guide with instructions so that you can learn what your size is.
Because when it comes to jewelry, size does matter.
Can you resize my ring?
No, unfortunately that is not possible. Despite the fact that we work a lot with jewelry, we don’t have the tools and skills (at the time of speaking) to change the ring size of existing rings.
Can I have something custom-made?
Yes of course! You can read more about it on this page. We’ll explain you in detail how we work.
Making something customized does take more time, keep this in mind!
And, of course, returning the custom-made jewelry is not possible.
Please read our General Terms and Conditions.
What materials do you use?
We work with different kinds of materials, but mainly brass, bronze, silver, gold and gemstones.
If you want to know exactly which materials we use in which products, you can look at our materials page. There we explain in detail what kind of materials we use and what the energetic effect is.
How do I take care of my jewelry?
It’s a shame, of course, if your jewelry wears out faster than it needs to. That is why we have some nice tips to keep your jewelry beautiful as long as possible.
- Try to avoid water contact. Do not wear jewelry during the dishes, shower or swimming.
- Avoid contact with cleaning products. Cleaning products can contain corrosive chemicals which can harm your jewelry.
- Avoid contact with perfumes, lotions, make up or any other products in this family.
- Take care when dressing and undressing. Put jewelry on last, or take it off first.
- Do not lift heavy objects while wearing your ring, it might damage your ring.
Bronze, brass and silver can become dull after a while, this is a natural (rust) process of the material.
The gloss can simply be restored by polishing it up with lemon juice and water. A night in a bath with water and lemon juice can also make a big difference.
For earrings it is sometimes good to disinfect the hooks.
To disinfect, use for example:
– Tea tree oil
– Colloidal silver water
Is everything 3D printed?
Many of our products are 3D printed, with some of our jewelry being finished by hand.
And when the products are not 3D printed, they are usually laser cut. You can find the production method on the product page.
So you can make 3D models / drawings and renderings, can I hire you?
For this we made a separate website: 3D-render.nl
How can I return a product?
Of course we want you to be satisfied with your purchase. However, it may happen that this is not entirely the case. If you wish to return a product, check here how you can do so.
I received a damaged or wrong product, what now?
Oops! That, of course, wasn’t our intention. Our manufacturers pack your package with great care, but there is still a chance (unfortunately) that something goes wrong. You can contact the manufacturer that made your order and have them sort this out for you.
- Contact Shapeways
- Contact i.Materialise
How can I register as a Wholesale account?
First, fill out the registration form here. In the meantime, you can create an account on our website.
If we accept you as a retailer, we will then upgrade your account to a Wholesale account.